SHIPPING & RETURNS

SHIPPING

 

We have partnered with UPS, DHL and FedEx to help protect your packages. If any questions or concerns, kindly reach out to us at info@pangaclub.com. We are here to assist you and provide the necessary information you require.

 

SHIPPING TIMES (ESTIMATED):

Domestic: (3-7 Business Days)

North America (1-2 Weeks) 

International (3 Weeks)

 

Please be aware that the stated timelines come into effect post the shipment of the order, rather than at the time you placed the order. In the event that your order includes a pre-ordered item and you select express shipping, it’s important to understand that opting for express shipping will not expedite the shipping date of the pre-ordered item.


ALL SALES ARE FINAL. NO REFUNDS


Please note that all sales are final, we do not offer refunds or accept returns. In the rare event of an issue with your merchandise, we kindly request that you utilize our “Contact Us” form within 48-72 hours of receiving your order. To be eligible for consideration - the item should be in its original packaging, unused or unworn, with tags still attached, and in the same condition as when you received it. Additionally, you will be required to provide the receipt or proof of purchase.


Ensuring your satisfaction is paramount to us. We reserve the right to assess merchandise conditions before proceeding with an exchange. It is important to understand that customers are responsible for return shipping costs associated with sending back items for exchange.


Damages, Problems & Concerns: Upon receiving your order, please thoroughly inspect the items and promptly reach out to us in the event of any defects, damages or incorrect items. This will enable us to assess the matter and rectify it accordingly. Please connect with us at info@pangaclub.com. When reaching out, be sure to include the following details in email:


  • Order Number
  • Name On The Order
  • Email Associated With The Order
  • Nature of your Request
  • Most Importantly, Attach a photograph demonstrating the quality concern, such as a print issue or damaged area on the item.